FREQUENTLY ASKED QUESTIONS
BOOKING & PRICING
Can I host team-building event at VR Live?
Absolutely! We welcome any team-building events for schools and companies, etc.
How much is a ticket?
Ticket prices is based on per person per expereince. Prices may vary depending on locations and types of game. The range is between $140 to $280. Please check the latest ticket prices on our booking page.
Is it possible to change or cancel the reservation?
Given our extreme demands, all sales are final so no refunds are provided. However, at our discretion and depending on availability, it is possible to change the time of your reservation, but only up to 24 hours before your booking. For example, if your event starts at 10am (Tuesday), you must change or cancel your booking before 10am the previous day (Monday).
Are there limitation on the number of players for each room?
We require a minimum of two people per room and our largest room can support up to 8 guests at once.
Will I get motion sickness?
While we can’t 100% guarantee it, we have designed our experience to be very different from other VR experiences you may have tried before: It’s room scale, you can move around freely, and we track the movement of your entire body. Many of our guests who have experienced motion sickness in other VR experiences do not experience any at all with VR Live.
When should I arrive?
Please try to arrive 10-15 minutes early to make sure you have the full experience. Late groups may have their game experience cut short.
What are the physical requirements for this experience?
Guests must be taller than 1.2m (48″) to play. We do not recommend this experience to pregnant women or those with heart conditions. You will have to walk unassisted for 30 minutes continuously with full use of both hands. Unfortunately, this experience is not currently wheelchair friendly.
What is the minimum height and age to participate in this experience?
Guests must be taller than 1.2m (48″) to join. Anyone who is 6 years old or above can participate in this experience.
Can I wear glasses?
Yes. Feel free to ask our staff for assistance adjusting your equipment for the best experience.
Do you make your own games?
We make our own experiences. Some of them are games and the others are adventures, which they’ll all be as fun to play as they are to watch. With VR Live, you’re not just transported into new worlds – you will be given the chance to become the main characters in these virtual dimensions. That’s something you can’t do anywhere else!
How does the VR Live experience work?
It’s the closest thing to the “holodeck” that exists. We combine motion capture with the latest in VR hardware to create the best VR experience on the planet. It’s very different from VR experiences you might have tried at home or at other places. That makes it a real challenge to explain. The only way to truly understand it is to try it for yourself.
How long is the experience?
Please plan for a total of about an hour for your VR Live experience. This consist of about 15 minutes of training and setup, around 30 minutes in VR, plus another 15 minutes of debriefing and reviewing video highlights of your experience. We ask that you should arrive about 15 minutes before your experience starts to ensure your VR Live experience does not get cut short.
What do we do with our belongings?
We have cabinets inside to safely store your belongings. Please note that VAR LIVE is not responsible for any stolen/lost items.